Your parcel from Evri

Most retailers like to manage any changes to the delivery address of your parcel, so you'll need to contact your sender or retailer to do this. Otherwise, you can choose a neighbour's house or other safe place to divert your parcel.

If you're still waiting on your parcel and it's been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

Expected delivery times, or ETAs as we call them, are set by the courier on the morning of delivery and are worked out by the route they'll take to deliver their parcels. Although an ETA can't be changed you can divert your parcel to a neighbour or safe place.

If you've ordered a parcel from a retailer and they've requested that we get a signature from the address we're unable to offer an option to divert to a neighbour or safe place but don't worry, the courier will attempt delivery on 3 separate days.

If your parcel is being delivered by your local courier you won't be able to collect it from your local ParcelShop or delivery depot, but your courier will make three attempts to deliver your parcel.

If you don't think you'll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place. Go to divert your parcel.